I worked with Uber as an Innovation Engineering and Design Intern from April to August 2018. In the first half of my internship, I joined Uber Freight, Uber’s shipping division. They asked me to design a new support experience, under supervision from designers Adam Schwabe and Dalton Viggers. Freight has since rolled out my solution to all carriers, and is now used worldwide.
The full version of this project is password protected. Shoot me an email if you'd like to get access to the full write-up.